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Customer Service & Administration

Executive & Office Admin interviews. 16 titles, each with its own model.

Each page shows the competency model, the questions that test it, what changes with seniority, and where candidates lose the interview.

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Every Executive & Office Admin title

16 titles
Administrative AssistantProvides day-to-day administrative support such as scheduling, correspondence, filing, data entry and travel bookings.Data CapturerEnters information from documents and forms into systems quickly and accurately and checks it for errors.Personal AssistantManages a manager's schedule, communications and admin so they can focus on their priorities.Admin ClerkDoes routine clerical work such as capturing documents, filing, photocopying and processing forms.Executive AssistantSupports a senior executive by managing their diary, travel, correspondence, meetings and confidential matters.Office AdministratorHandles the general administration of an office, from reception cover and invoicing to records and supplies.Office ManagerKeeps the office running smoothly, overseeing admin staff, suppliers, facilities, budgets and procedures.Office AssistantSupports the office with errands, filing, stationery, mail and other everyday tasks.SecretaryProvides secretarial support including typing, minute-taking, diary management and handling correspondence.Virtual AssistantProvides remote administrative, scheduling and inbox support to clients or executives from a home office.Sales AdministratorProcesses orders and quotes, maintains customer records and supports the sales team with admin.Office CoordinatorCoordinates office logistics, meetings, suppliers and internal communication to keep teams organised.Team AssistantProvides shared admin support to a whole team, coordinating diaries, expenses, travel and documents.Filing ClerkOrganises, files and retrieves paper and electronic records so documents can be found quickly.Records AdministratorMaintains an organisation's records system, controlling how documents are stored, tracked, retained and disposed of.TypistTypes and formats documents, letters and reports from written notes, dictation or audio recordings.

What the report looks like for Executive & Office Admin

Sample report · the format, not a result
Diary, travel & priority management4/5
Accuracy, documents & record-keeping3/5
Discretion, confidentiality & judgement2/5
Gatekeeping & stakeholder handling3/5
Office operations, suppliers & processes4/5
  • The situation in one sentence: where, what was short, and by how much.
  • The decision that was yours rather than the team’s, and what you chose not to do.
  • One number or one consequence that shows it worked.

Every competency is scored out of five with a line you actually said as evidence, and the weakest answers are rewritten as structure and specifics, never a script.

What Executive & Office Admin interviewers keep scoring

Diary, travel & priority management

Runs calendars, travel and logistics for one or more principals, anticipates clashes and needs, and reprioritises calmly when plans change at short notice.

Accuracy, documents & record-keeping

Produces correct documents, minutes, spreadsheets and filings, checks their own work, and keeps records that others can find and rely on.

Discretion, confidentiality & judgement

Handles sensitive information (HR, financial, strategic) appropriately, knows what can be shared with whom, and exercises judgement when asked to act on the principal's behalf.

Gatekeeping & stakeholder handling

Manages access to the principal, handles senior internal and external contacts with tact, and represents the office professionally in writing and in person.

Office operations, suppliers & processes

Keeps the office running: procurement, suppliers, facilities, onboarding logistics, expense and invoice processing, and improves the processes they own.

Initiative, follow-through & working ahead

Sees what needs doing before being asked, closes loops on actions, chases others politely but persistently, and does not let tasks fall through the cracks.

Office tools & technology proficiency

Uses Microsoft 365 or Google Workspace, expense and travel systems, and collaboration tools competently, and learns new systems quickly.

Also in Customer Service

Customer Support · 11Call Centre · 6Reception & Front Office · 3Personal Services · 12All of Customer Service & Administration

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