IT & Infrastructure interviews. Scored the way the field scores.
56 job titles across 4 specialisms. Pick yours to see what interviewers score, the questions they ask, and where candidates lose it, then practise it live.
Last reviewed
Support & Service Desk
14 titlesSystems & Network Admin
22 titlesDatabase Admin
8 titlesIT Management
12 titlesWhat interviewers in IT keep scoring
Every title has its own model, but these competencies come up again and again. Each title page shows what a weak, adequate and strong answer looks like for each one.
Structured troubleshooting
Diagnoses problems methodically: gathers symptoms, forms hypotheses, tests them in order of likelihood and impact, and confirms the fix rather than guessing.
Technical breadth across the stack
Understands end-user devices, operating systems, identity, networking basics, productivity suites and common business applications well enough to solve most issues without escalation.
Customer communication & empathy
Explains issues and fixes in plain language, manages the user's expectations, and stays calm and respectful with frustrated or non-technical users.
Prioritisation & SLA management
Triages tickets by impact and urgency, manages a queue under pressure, meets SLAs, and escalates appropriately with complete information.
Documentation & knowledge sharing
Writes clear ticket notes and knowledge base articles so problems are solved faster next time, and contributes to reducing repeat tickets.
Security awareness & process discipline
Follows identity verification, access, change and data-protection procedures even under pressure, and recognises phishing, social engineering and policy risks.
Ownership & follow-through
Owns a user's problem until it is truly resolved, even when it crosses teams, and does not close tickets to hit metrics.
Infrastructure troubleshooting under pressure
Diagnoses outages and performance problems across servers, networks and services methodically, using the right tools and evidence, and restores service safely.
Server, virtualisation & identity administration
Builds and maintains Windows and Linux servers, virtualisation, storage and identity services (AD/Entra, DNS, DHCP) to a consistent, documented standard.
Network design & operation
Designs, configures and operates LAN, WAN, wireless, routing, switching and firewalls with attention to segmentation, redundancy and performance.
Security hardening & patch management
Keeps systems patched, hardened and least-privilege, manages certificates and access, and balances security against availability.
Backup, disaster recovery & capacity
Ensures data and services can be recovered within agreed RPO/RTO through tested backups and DR plans, and plans capacity before it runs out.
Interview like a IT hiring manager would.
Thirty minutes, voice to voice, scored against the competencies above. Five minutes of it free.