IT & Infrastructure

IT Management interviews. 12 titles, each with its own model.

Each page shows the competency model, the questions that test it, what changes with seniority, and where candidates lose the interview.

Last reviewed

Every IT Management title

12 titles
IT ManagerRuns an organisation's IT function, managing the team, budget, systems, vendors and the delivery of reliable technology services.IT Project ManagerPlans and delivers technology projects such as system rollouts and migrations, managing scope, budget, risks and stakeholders.IT ConsultantAdvises organisations on how to use technology effectively, assessing systems and recommending and implementing improvements.Service Delivery ManagerOwns the quality of IT services delivered to customers or the business, managing SLAs, vendors, escalations and improvements.IT Operations ManagerManages the day-to-day running of IT systems and services, including monitoring, incidents, changes and support teams.Infrastructure ManagerLeads the infrastructure team and owns the servers, networks, cloud and data centre services the business depends on.IT CoordinatorCoordinates IT support, assets, vendors and small projects for an organisation or site, often as its main IT contact.Head of ITLeads the entire IT department, setting strategy, budgets and priorities and reporting to executive leadership.Chief Information OfficerSets an organisation's technology and information strategy at executive level and is accountable for all IT.Incident ManagerCoordinates the response to IT incidents, drives major incidents to resolution and runs problem reviews to stop repeats.IT Change ManagerRuns the IT change process, assessing and scheduling changes to systems so they go live safely and without surprises.IT Asset ManagerTracks and manages IT hardware and software assets and licences across their lifecycle to control cost and compliance.

What the report looks like for IT Management

Sample report · the format, not a result
Service delivery & operational excellence4/5
Budget, procurement & vendor management3/5
Risk, security & compliance governance2/5
Project & change delivery3/5
Leading & developing an IT team4/5
  • The situation in one sentence: where, what was short, and by how much.
  • The decision that was yours rather than the team’s, and what you chose not to do.
  • One number or one consequence that shows it worked.

Every competency is scored out of five with a line you actually said as evidence, and the weakest answers are rewritten as structure and specifics, never a script.

What IT Management interviewers keep scoring

Service delivery & operational excellence

Runs IT services to agreed levels using ITSM practices (incident, problem, change) that are measured and improved, not just documented.

Budget, procurement & vendor management

Plans and controls IT spend, negotiates contracts and licences, and manages vendors to deliver value and accountability.

Risk, security & compliance governance

Owns IT risk: security posture, business continuity, data protection (POPIA) and audit findings, and makes risk visible to the business in its terms.

Project & change delivery

Delivers IT projects and business changes (system implementations, migrations) on time and budget with adoption, and handles projects that go wrong.

Leading & developing an IT team

Builds and leads a capable team: hiring, development, performance management, on-call fairness and retention in a competitive skills market.

Business partnership & stakeholder management

Understands the business's goals, translates them into IT priorities, and manages executive expectations including saying no with reasons.

Technology strategy & modernisation

Sets a realistic technology direction (cloud, legacy retirement, tooling) tied to business needs, and sequences it into achievable steps.

Crisis leadership & communication

Leads through major outages, security incidents and failed changes: calm decision-making, honest communication to executives and users, and follow-through on lessons.

Walk into the real one already warmed up.