Insurance interviews. 8 titles, each with its own model.
Each page shows the competency model, the questions that test it, what changes with seniority, and where candidates lose the interview.
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Every Insurance title
8 titlesWhat the report looks like for Insurance
- The situation in one sentence: where, what was short, and by how much.
- The decision that was yours rather than the team’s, and what you chose not to do.
- One number or one consequence that shows it worked.
Every competency is scored out of five with a line you actually said as evidence, and the weakest answers are rewritten as structure and specifics, never a script.
What Insurance interviewers keep scoring
Claims assessment & validation
Determines whether a claim is valid and what is payable: checks cover and exclusions, gathers evidence, applies policy wording and quantum principles, and detects inflated or fraudulent claims.
Underwriting & risk selection
Assesses and prices risk within underwriting guidelines: gathers the right information, applies loadings, exclusions or declines, and balances premium growth against loss ratio.
Policy wording & product knowledge
Knows the products they handle in depth: cover, exclusions, conditions, endorsements and how wordings interact with real losses, across short-term, life or health lines as relevant.
Client & broker service under pressure
Handles clients at their most stressed (after a loss, a repudiation or a premium increase) and brokers who advocate for them: sets expectations, communicates decisions clearly and keeps to service turnaround times.
Compliance & treating customers fairly
Works within FAIS, the Policyholder Protection Rules, PoPIA and TCF principles: gives only advice they are licensed for, records disclosures, keeps client data safe and avoids mis-selling.
Fraud detection & investigation
Recognises indicators of fraud in claims and applications (staged events, inflated quantum, non-disclosure, syndicate patterns), investigates proportionately and escalates to forensic teams appropriately.
Workload & turnaround management
Manages a high volume of claims, quotes or policy changes to service standards: prioritises by urgency and value, uses systems efficiently and keeps ageing under control.