Insurance Broker interview questions and practice.
Advises clients on their insurance needs, sources and compares cover from insurers and manages their policies.
No card for the taster. Full interviews are paid one at a time. Nothing renews.
Last reviewed
This page is still being written: no authored question bank for this competency family. The role is fully supported in the interview itself; only the published question bank is outstanding.
What interviewers for Insurance Broker actually ask
The question bank for this role is still being written. These are the first three competencies in the model the interview is scored against.
Determines whether a claim is valid and what is payable: checks cover and exclusions, gathers evidence, applies policy wording and quantum principles, and detects inflated or fraudulent claims.
Assesses and prices risk within underwriting guidelines: gathers the right information, applies loadings, exclusions or declines, and balances premium growth against loss ratio.
Knows the products they handle in depth: cover, exclusions, conditions, endorsements and how wordings interact with real losses, across short-term, life or health lines as relevant.
What they are really assessing
Interviewers rarely score whether you seemed nice. They score against a model like this one, usually without telling you it exists. Each competency has a weak, adequate and strong shape, and the difference is almost always the level of specific detail you volunteer without being asked.
Claims assessment & validation
Determines whether a claim is valid and what is payable: checks cover and exclusions, gathers evidence, applies policy wording and quantum principles, and detects inflated or fraudulent claims.
- Weak
- Describes claims handling as 'checking the documents and paying'; cannot explain how they tested cover or quantum, or give an example of a claim they reduced or repudiated.
- Adequate
- Explains checking the policy schedule, exclusions and excess, gathering assessor reports, and gives one example of a claim adjusted or declined with reasons.
- Strong
- Describes a specific claim: the wording issue or fraud indicator, the evidence they gathered, the decision and its rand impact, how they explained it to the client, and any complaint or ombud outcome.
Underwriting & risk selection
Assesses and prices risk within underwriting guidelines: gathers the right information, applies loadings, exclusions or declines, and balances premium growth against loss ratio.
- Weak
- Describes underwriting as 'getting a quote from the system'; cannot explain a loading or exclusion decision or what a loss ratio is.
- Adequate
- Explains the information gathered, the guideline used and one example where they loaded, excluded or referred a risk, but the link to portfolio loss ratio is vague.
- Strong
- Describes a risk they priced outside standard terms, the rationale, the referral discussion, and how they tracked the outcome; quotes loss ratio or hit rate figures for their book.
Policy wording & product knowledge
Knows the products they handle in depth: cover, exclusions, conditions, endorsements and how wordings interact with real losses, across short-term, life or health lines as relevant.
- Weak
- Speaks about products in brochure terms; cannot explain a common exclusion or condition and why it exists.
- Adequate
- Explains key sections, exclusions and conditions for their product line and gives an example of a wording question they resolved.
- Strong
- Explains a wording dispute or grey area they handled, the interpretation applied and why, and how they fed a product or wording improvement back to the product team.
Client & broker service under pressure
Handles clients at their most stressed (after a loss, a repudiation or a premium increase) and brokers who advocate for them: sets expectations, communicates decisions clearly and keeps to service turnaround times.
- Weak
- Describes difficult clients as 'part of the job' with no technique; cannot give an example of explaining a decline without escalation or complaint.
- Adequate
- Describes acknowledging the loss, explaining process and timelines, and one example of de-escalating an upset client or broker.
- Strong
- Describes a repudiation or reduced settlement conversation, how they explained the wording, what alternatives they offered, and the result (client retained, complaint avoided or ombud upheld the decision).
Compliance & treating customers fairly
Works within FAIS, the Policyholder Protection Rules, PoPIA and TCF principles: gives only advice they are licensed for, records disclosures, keeps client data safe and avoids mis-selling.
- Weak
- Names FAIS or TCF without explaining what it requires of them day to day; cannot describe a disclosure or record-keeping requirement.
- Adequate
- Explains their licence category, required disclosures, record of advice and complaints handling, and gives an example of correcting a compliance gap.
- Strong
- Describes a specific case where they refused a sale, corrected an adviser's misrepresentation, or handled a data breach or complaint under the rules, and what they changed afterwards.
Fraud detection & investigation
Recognises indicators of fraud in claims and applications (staged events, inflated quantum, non-disclosure, syndicate patterns), investigates proportionately and escalates to forensic teams appropriately.
- Weak
- Says they 'have a feel for it' but cannot list indicators, describe an investigation step or name a case where fraud was proven.
- Adequate
- Lists common indicators, describes desktop checks and assessor referrals, and gives one example of a suspicious claim they referred.
- Strong
- Describes a specific fraud they uncovered: the indicators, the investigation steps, the amount saved, how they treated the client fairly during investigation, and how they improved detection afterwards.
Workload & turnaround management
Manages a high volume of claims, quotes or policy changes to service standards: prioritises by urgency and value, uses systems efficiently and keeps ageing under control.
- Weak
- Cannot quote their case load, turnaround targets or how they prioritised; describes backlog as normal.
- Adequate
- Quotes case load and turnaround targets and describes a prioritisation approach, with one example of clearing a backlog.
- Strong
- Quotes volumes, turnaround achieved vs target and ageing, describes a specific backlog they cleared and how, and a process or template change that improved throughput.
Reading the questions is the easy half. Try answering three of them out loud, to someone who follows up.
Try 5 minutes freeWhat your 30 minutes covers
The same shape as a real first-round interview, pitched at mid-level Insurance Broker and scored throughout.
Warm-up, then Motivation & fit
Build rapport, settle nerves, and get a short walk-through of your background. Why this role, why this employer, and what you are actually looking for.
Your experience
Two or three real situations from your CV in depth: context, what you did, what happened, what you would change.
Pitched at mid-level scope: holds a meaningful authority limit for claims or underwriting, handles complex or disputed cases and may mentor juniors.
Role-specific questions
The core competencies and domain knowledge for the role, with follow-ups on anything vague.
Drawn from this role's domain: assessing a motor or property claim: cover, exclusions, excess and quantum, non-disclosure and misrepresentation at claim stage and fraud indicators in claims and application forms, and the rest of the competency model.
Your questions, then Wrap-up
Your questions for the interviewer, and yes, they are assessed. Next steps and a clean finish.
What changes with seniority
The questions barely change between levels. What changes is the answer they will accept.
| Junior | Mid | Senior | |
|---|---|---|---|
| Scope of ownership | Owns a queue of low-value claims, quotes or endorsements within a small authority limit; refers anything above it. | Holds a meaningful authority limit for claims or underwriting, handles complex or disputed cases and may mentor juniors. | Senior handler, underwriter or team leader: large or litigated claims, portfolio underwriting decisions, team performance against service and loss-ratio targets. |
| Tolerance for ambiguity | Applies wording to straightforward cases; refers grey areas with a summary of the issue. | Interprets wordings in grey areas, weighs evidence and documents a defensible decision. | Takes accountable decisions on large exposures and disputes; balances relationship, cost and precedent. |
| People leadership | None formal. | Checks juniors' work and handles their escalations. | Leads a team, manages quality audits, coaching and performance issues. |
| Who they deal with | Clients, brokers, assessors and service providers, senior handlers. | Brokers, loss adjusters, attorneys, complaints team, product managers. | Broker principals, corporate clients, reinsurers, legal, ombud office. |
What your report would say
Every competency above scored from your own answers, the sentence that cost you quoted back, and your weakest answers rewritten the way a strong Insurance Broker would have said them.
- Explains a wording dispute or grey area they handled, the interpretation applied and why, and how they fed a product or wording improvement back to the product team.
The format, not a result. Scores on your report come from what you actually said.
Is the AI interviewer realistic? See a full sample report